123 Live Help is a Web-based support software for businesses. It shows visitors to your Web site that a live agent is just a click away and enables operators to chat in real time with them. There are text and video chat options. It is secure, fast, flexible, customizable, and cost-effective. There is a full-featured administrative panel for operators and administrators, allowing them to automatically detect customers' details, track their footprints, transfer chats, follow the visitor's Web browsing, check spelling, get canned messages, and more. Administrators also can monitor all chat sessions and get statistics on the traffic sources of visitors and performance of operators.
|Tags||Chat Help desk Customer Relationship Managment|
|Operating Systems||Linux Mac OS Windows Solaris Unix|
|Implementation||Java flash 10 C#|
|Translations||English French German Italian Spanish Japanese Chinese|
Release Notes: The video chat module and the report statistics are improved, etc., and bugs are fixed.
Release Notes: File transfer and image transfer functions and user experience were enhanced. Other new features were added.
Release Notes: This version features integrating Skype with 123 Live Help to facilitate the work of the operators and to make it more efficient.
No changes have been submitted for this release.
Release Notes: An optional AV module was enabled, and Macromedia flash media server was installed. The server performance was improved. Some client and server bugs were fixed.