Release Notes: This release has improved support for mobile and tablet devices. Ace Operator now works well on iPhone and Android devices. In addition, it adds features like file sharing, configurable avatars, black list, and much more. It fixes many issues found by the user community.
Release Notes: This version introduces a new user interface, adds initial support for mobile devices, introduces a firewall and proxy friendly communications protocol, improves the installation procedure, and upgrades all the underlying technologies to use the latest and greatest.
Release Notes: Support for the Croatian language has been added. Ace Operator can now send email through a server supporting SSL encryption. Bugs related to the handling of strings containing non-ISO8859-1 characters has been fixed. Ace Operator now uses the UTF-8 encoding. Bugs in which the application server was not able to reverse proxy HTTP requests to a back-end Web server has been fixed. Other minor bugs were fixed.
Release Notes: This release is a stable maintenance release. Problems with the Dutch language translations were fixed. Ace Operator was upgraded to work with Java 1.5, MySQL 5.x, and Tomcat 5.5. A number of minor bugs have been fixed. Operators can now see the IP address of the calling party.
Release Notes: Support for Italian language has been added for the Ace Operator chat screens.
Release Notes: This is mainly a bugfix release. It successfully starts up as a Windows 2003 service. The system now workd with MySQL 4.1 or higher. A bug related to Unicode character encoding has been fixed. The source code has been refactored. The build scripts have been significantly overhauled.
Release Notes: The chat screens have been translated to the Dutch language in addition to English, French, German, and Spanish. The "Do Not Disturb" feature has been enhanced to make it server-aware. This improves call handling and results in less Internet traffic. Ace Operator can now redirect users to an "All Operators Are Busy" page. New parameters have been added to enable/disable users from sending Web pages/Buzz. A number of translations-related bugs have been fixed.
Release Notes: This is mainly a bugfix release. Most major bugs found in the beta release have been fixed. This release is now considered production-grade. In addition, the build scripts have been completely refactored.
Release Notes: The Ace Contact Center now works over an SSL (HTTPS) connection. The size of the source and binary distributions has been reduced by eliminating software that is no longer used. This was done to reduce the download time. The Ace Communicator pages now redirects non-SSL HTTP connections to SSL HTTPS connections. The Tomcat Servlet Container is no longer included with the source distribution. A new version of the MySQL JDBC driver (Connector/J) replaces the old driver.
Release Notes: The Java Runtime Environment and the MySQL server have been unbundled from the source and binary distributions to reduce the size of the downloads. Documents have been updated with new installation/upgrade instructions to reflect the unbundling.