Projects / BATTS

BATTS

BATTS (Barnhard Associates Trouble Ticketing System) is a lean, elegant trouble ticket system with both command line and Web interfaces, written in Perl. It uses MySQL for its backend, and has a ticket-via-email interface for submission and informational logging. Features include support for tickets pending on or resolved when other tickets are disposed of, an ability to assign tickets to a person, an ability to categorize and prioritize tickets, and associating billing codes with various logging events.

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Recent releases

  •  06 Sep 2003 16:09

    Release Notes: A user ticket form was added to the front page. The url() bug was fixed by directly referencing batts.cgi instead. Most importantly, ticket_print sports many new update functions: you can update the customer, assignee, status (mostly), category, and priority fields.

    •  16 Aug 2003 15:57

      Release Notes: Batts has been separated into a library, and a new CGI client is in development that uses this.

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