BATTS (Barnhard Associates Trouble Ticketing System) is a lean, elegant trouble ticket system with both command line and Web interfaces, written in Perl. It uses MySQL for its backend, and has a ticket-via-email interface for submission and informational logging. Features include support for tickets pending on or resolved when other tickets are disposed of, an ability to assign tickets to a person, an ability to categorize and prioritize tickets, and associating billing codes with various logging events.
|Tags||Systems Administration Software Development Bug Tracking Utilities Information Management Issue Tracking|
|Operating Systems||OS Independent|
Release Notes: A user ticket form was added to the front page. The url() bug was fixed by directly referencing batts.cgi instead. Most importantly, ticket_print sports many new update functions: you can update the customer, assignee, status (mostly), category, and priority fields.
Release Notes: Batts has been separated into a library, and a new CGI client is in development that uses this.