Projects / Eventum

Eventum

Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests or by a software development team to quickly organize tasks and bugs. Eventum is used by the MySQL AB Technical Support team, and has allowed them to dramatically improve response times.

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Recent releases

  •  20 Aug 2005 19:59

    Release Notes: The installation procedure to add the INDEX privilege to the MySQL user was fixed. The issue searching routine was fixed to properly handle disabled fulltext search and customer integration features. A feature was added to update issue assignment, status, and release for multiple issues at the same time. A feature was added to highlight quoted replies in notes and email messages using a Smarty plugin. The bundled XML-RPC library was updated to the latest PEAR 1.4.0 release.

    •  30 Jul 2005 22:02

      Release Notes: A possible SQL injection vulnerability in the Authentication class was fixed. A feature to control which users can access specific custom fields was added. The fulltext search feature was improved to include custom fields. A bug that caused custom field data to be deleted from all projects when removing a field from one project was fixed. A feature to display which filters are active on the issue listing screen was added. The RSS feature of custom filters was fixed to behave properly under Microsoft IIS.

      •  28 Jul 2005 00:00

        Release Notes: The security problem in the PEAR::XML_RPC package has been fixed. A feature to automatically enable/disable the fulltext search on the installation screen has been added. A bug with full-text searching under MySQL 4.1.X has been fixed. The database schema file has been fixed to properly set the table types to MyISAM. The advanced search screen has been fixed to properly save the 'authorized to email' / 'notification list' options. The IRC bot has been fixed to automatically re-join the channels when it reconnects. The spell checker functionality has been fixed.

        •  07 Jun 2005 17:04

          Release Notes: A full-text searching feature was added to the issue listing screen. An SQL error when auto creating an issue from an email with no customer specified was fixed. A bug that would trigger a loop of errors when a database connection cannot be completed was fixed. A bug was fixed so that the "Remember Project" checkbox is honored on the select project page. The code was changed to automatically disable magic_quote_runtime to prevent problems from creeping up. Many more changes were made.

          •  02 May 2005 20:06

            Release Notes: This release fixes a problem with resetting user permissions when updating a project, fixes the mail queue log screen to properly use the user's preferred timezone when displaying the queued date, and fixes a magic quote problem by auto-unescaping quotes in the $_REQUEST array. The issue listing screen code has changed so that sorting by status will use the status rank field. Some extra checks have been added to the login screen to properly report problems on the Eventum installation. Some code has been added to properly identify closed issues when displaying duplicate or associated issues.

            Recent comments

            24 Dec 2007 11:16 easyhelpdeskhosting

            Re: Pretty complete issue tracking program
            We use Eventum internally and it is a great CRM software. We have even started offering this to our online store customers of EasyStoreHosting.com at our new CRM site in SaaS for at EasyHelpDeskHosting.com We recommend everyone to use Eventum. It is simple to use, quick and allows to open tickets by email.

            05 May 2005 13:28 jcpm

            Re: Pretty complete issue tracking program


            > Eventum is a pretty complete issue

            > tracking program. That said,

            > it does require some additional work if

            > you want to have

            > customers available in Eventum. There

            > is an API that allows you

            > to integrate with your existing customer

            > database if you have one.

            > Alternatively, I would be nice to see a

            > solution that uses

            > something like SugarCRM if one doesn't

            > have have a customer

            > solution.

            >

            Well, it was done that way for a reason - so the project itself doesn't deviate from the focus of writing a good issue/bug tracking system. If we add a customer management interface to it, what would stop us from expanding even more into sales force management and etc?

            So the architecture of Eventum allows for customer integration when needed, but you need to do a bit of work to glue Eventum to whatever CRM tool you might be using. And yes, I think eventually someone will write a module to quickly integrate with SugarCRM.

            > The user interface could also use some

            > improvement. Putting the

            > entry screen above the list of records

            > is cumbersome, and at a

            > minimum should have a DIV to hide/show

            > it.

            >

            I'm not quite sure what you mean above. What "entry screen" are you referring to? If you mean the filter form that is shown above the issue listing screen results, that _can_ be hidden if you want it to.

            --Joao

            05 May 2005 13:19 ncianca

            Pretty complete issue tracking program
            Eventum is a pretty complete issue tracking program. That said,

            it does require some additional work if you want to have

            customers available in Eventum. There is an API that allows you

            to integrate with your existing customer database if you have one.

            Alternatively, I would be nice to see a solution that uses

            something like SugarCRM if one doesn't have have a customer

            solution.

            The user interface could also use some improvement. Putting the

            entry screen above the list of records is cumbersome, and at a

            minimum should have a DIV to hide/show it.

            However, it is probably one of the more professional open source

            bug/issue/ticket tracking systems available.

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