Help Desk Revolutions is customizable help desk software. It includes trouble ticket email notification, supports billable hours, and includes a property management component. The help desk includes three levels of access: end users, help desk technicians, and help desk administrators. The software includes an easy installation wizard so that the administrator is not required to manually do any configuration.
|Tags||Information Management Issue Tracking|
Release Notes: index.php has been changed to allow techs to easily get to their login screen without having to go to a separate page (tech.php).
Release Notes: A professionally written manual was added to the help desk distribution in order to document the functionality of the software, from install to usage.
Release Notes: The Install Wizard was updated in order to accommodate people who wish to install the help desk on an existing MySQL database name. New features were added in install.php: If you enable SOFT UPDATE, only the database references will be updated. If you enable FORCE CREATE, all the existing tables (required ones) inside the database will be removed and re-created. These new options should allow the help desk software to be successfully installed under almost all MySQL configurations.
No changes have been submitted for this release.