HelpmeICT provides support team help desk functions with support for multiple sites, site groups, and role security. It features full issue tracking, cross-server knowledge bases, and management reporting and statistics. The entire system is Web enabled, including management and administration roles. Apart from just ICT, the system can be used for administration and reprographics requests and is being adapted as a pupil behaviour tracker.
|Tags||Information Management Issue Tracking Internet Web Dynamic Content|
|Operating Systems||OS Independent|
Release Notes: This releases features include a vastly improved reporting system, improved issue searching, and a printer-friendly stylesheet.
Release Notes: A CMS style front page was added as part of changes to the preferences system. I18n functionality (per domain and per user) was added to the preferences system. A few other minor tweaks were made to issue handling, concerning closing unassigned issues and commenting on issues without taking ownership. Some code tidying was done, so this release is 10% smaller than the last.
Release Notes: This release fixes some bugs in reporting and limits Find Issue to user's sites, fixes the Cancel button on New Issue, and adds a system for restricting users from modifying their own and others' details (useful for the demo site and for guest accounts, etc.).
Release Notes: The most interesting new feature is the enhancement of email notifications, including the change to and summary of the issue. Basic reporting is now functional. The ability to unpublish a published issue was added. The email address is now part of the admin add/edit user page. Server-wide public notice for the logon page was added.
Release Notes: Some minor bugs/code cleanups. The ability for support agents to note time taken, a system-wide preferences page (previously hard-coded), and a Knowledge Base/Recent function have been added.