Projects / PerlDesk

PerlDesk

PerlDesk is a fully featured help desk, ideal for companies with several technicians who are required to support many users. It incorporates many features to streamline support and improve customer relations, such as: Email and web based ticket submission, staff logging, a knowledge base, and user registration.

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Recent releases

  •  22 Jan 2008 18:13

    Release Notes: This release has the ability to generate reports on ‘time spent’ on help desk tickets. This allows you to generate a report on a per user, all user, or per staff basis to view statistics on the time that has been spent on tickets in a specific period. This data could then be used to bill for tech support using an external system. Response count has been added to the tickets list in staff view. A check for external modules has been added to the upgrade procedure. A check for up-to-date pdesk.sql has been added to the upgrade procedure.

    •  03 Dec 2007 19:12

      Release Notes: This release offers major improvements in interface and code. The application has been redesigned completely, offering a more flexible, easy to use and nicer interface. New features include CAPTCHA implementations, improved email handling, Active Directory integration, and many more.

      •  18 Nov 2006 22:27

        Release Notes: New features include a live chat system, AJAX features for ticket listings and ticket updates, a draft response system, a WYSIWYG editor for templates and articles, Skype integration, vBulletin integration, and more.

        •  30 Jan 2006 22:46

          Release Notes: This release features numerous small enhancements and bugfixes. New features include a quick response, improved email handling, and a Knowledge Base area.

          •  12 Apr 2005 17:04

            Release Notes: This release adds reporting, full article support, a new GUI, support for due dates and tasking, and several minor bugfixes.

            Recent comments

            30 Sep 2003 17:09 jsheets

            OTRS free alternative
            While PerlDesk is no longer free, OTRS is an open source (GPL) trouble ticket system. PerlDesk is an excellent system but if you are looking for something open source or free try it, freshmeat homepage at: http://freshmeat.net/projects/otrs/

            20 Apr 2003 04:53 accessbyte

            Re: Free CSM software that rivals commercial releases.
            Hi, I would like to ask something..

            "Is there any Old free Version of your still available?"

            29 Jan 2003 16:18 mm21

            Re: Free CSM software that rivals commercial releases.

            > This is true - but considering that you
            > are commenting on a comment that was
            > written over 9 months ago, go figure.
            >
            > And even at $39.95 - what a fricking
            > steal for such an advanced software.
            >


            I never said that it wasn't a worthwhile application or that the comment
            was timely, only that the license has changed.

            29 Jan 2003 13:27 Brichi

            Re: Free CSM software that rivals commercial releases.

            > Not any longer.


            This is true - but considering that you are commenting on a comment that was written over 9 months ago, go figure.

            And even at $39.95 - what a fricking steal for such an advanced software. Nothing out there that I have found matches it's capabilities, stability and affordability.

            Tony Lindskog


            29 Jan 2003 13:07 mm21

            Re: Free CSM software that rivals commercial releases.

            > Cost? Get this... you sitting down yet?
            > It's FREE!


            Not any longer.

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