PerlDesk is a fully featured help desk, ideal for companies with several technicians who are required to support many users. It incorporates many features to streamline support and improve customer relations, such as: Email and web based ticket submission, staff logging, a knowledge base, and user registration.
Release Notes: This release has the ability to generate reports on ‘time spent’ on help desk tickets. This allows you to generate a report on a per user, all user, or per staff basis to view statistics on the time that has been spent on tickets in a specific period. This data could then be used to bill for tech support using an external system. Response count has been added to the tickets list in staff view. A check for external modules has been added to the upgrade procedure. A check for up-to-date pdesk.sql has been added to the upgrade procedure.
Release Notes: This release offers major improvements in interface and code. The application has been redesigned completely, offering a more flexible, easy to use and nicer interface. New features include CAPTCHA implementations, improved email handling, Active Directory integration, and many more.
Release Notes: New features include a live chat system, AJAX features for ticket listings and ticket updates, a draft response system, a WYSIWYG editor for templates and articles, Skype integration, vBulletin integration, and more.
Release Notes: This release features numerous small enhancements and bugfixes. New features include a quick response, improved email handling, and a Knowledge Base area.
Release Notes: This release adds reporting, full article support, a new GUI, support for due dates and tasking, and several minor bugfixes.