PrestaShop Advance Support Module is a customer support plugin for ticketing. You can offer your customers the chance to submit queries with different formats of attached files (PDF, Word, text, Excel, images, etc.). The admin can see and manage all the information of tickets submitted by the customer (last response of customer, attachments, ticket status, date and time of submitted tickets, etc.). You can set and manage ticket status, priorities, departments, email templates, premade replies, internal notes, and much more.
|Operating Systems||All operating systems|