EPESI is a Web application for managing business information. It allows you to store, organize, process, link, and share records between people within a single company or organization. Standard features include a shared calendar, tasks, and address book, an integrated Roundcube e-mail client, an advanced permission system, easy form filling (Click2Fill), record change tracking (Watchdog), and full record history. Its modular design can be easily customized and modified to match your processes and workflow. The EPESI framework allows rapid development of custom modules and extension of the functionality of the basic CRM package into full ERP applications.
Redmine is a flexible project management and issue tracking Web application. It supports multiple projects, flexible role based access control, Gantt charts and calendars, news, document, and file management, feeds and email notifications, per-project wikis and forums, time tracking, custom fields for issues, time entries, projects, and users, SCM integration (SVN, CVS, Git, Mercurial, Bazaar, and Darcs), issue creation via email, multiple LDAP authentication support, user self-registration support, multi-language support, and multiple database support.
RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.
Fossil is a distributed software configuration management/version control system built with reliability and ease of use on mind. It comes with integrated bug tracking and a wiki. It is distributed as a single static binary for easy installation and the ability to run in a chrooted environment. Other highlights include a Web interface, autosync, simple networking, and CGI support.
Bugzilla is the leading open-source/free software bug tracking system, with high-profile installations at mozilla.org, GNOME, Red Hat, and NASA, among others. It features a comprehensive set of fields, attachment management, inter-bug dependencies, email notification of changes, a powerful query interface, reporting, and Web, XML, email, and console interfaces. It can be managed entirely using a Web-based UI. The user UI is customizable using templates.
gPM (generic Process Management) is a generic TOPCASED tool for business process management that can also be used for bug or issue tracking and for other almost any document-based process. gPM is composed of a server and several clients are available (Web-based, Eclipse Mylyn connector, Eclipse rich client). As gPM is a generic tool, it needs to be instantiated for each business process you want to support. Defining a business process consists of providing the product types, sheet types, sheet link types, and the life cycle of each sheet type. gPM configuration also includes roles and access controls, sheet type life cycles, dictionaries and translations, functional extension points, filters, and more. gPM has already been successfully instantiated for both simple development processes (like Mantis or Bugzilla) and complex industrial processes, like in the aerospace domain.