Streber is a wiki-based project management tool. Freelancers and small teams can easily use it to set up projects and keep track of tasks, milestones, issues, bugs, efforts, etc. Project user rights can be adjusted (e.g., to provide clients a limited view of the current project state).
Network Tracker and Management is a Web-based network management application. It can store information about all of your network devices, and allows you to track all changes and updates made to the device. Having this information readily available will enhance your ability to troubleshoot network problems.
FileTrack is a Web-enabled communication log, keeping track of all your inbound and outbound documents. It supports multiple logs, auto-archiving of older entries, and generates simple reports based on multiple criteria. One or more log entries, contacts, or documents can be grouped together into an issue for easier monitoring.
SysAid is a dynamic and highly intuitive software solution for small to medium-sized organizations. It provides extensive helpdesk, asset management, monitoring, reports and analysis, knowledgebase, live chat, and IT benchmarking applications in a simple, attractive, and easy-to-use package. The software comes with standardized templates to help you get started right away and fully customizable options to meet your day-to-day IT needs. SysAid manages system vitals by automatically scanning, listing, and monitoring your organization's network (SNMP devices, hardware, software, and change history) and raising early warning alerts (email, SMS).
SiteForge is a software project management tool for distributed development teams to manage software projects. SiteForge brings together the various aspects of a software project into one place, including source code access (CVS), bug/issue tracking, project members, discussion forums, documentation, product release downloads, and news announcements. SiteForge is similar to the the software that runs SourceForge.net, GForge, Savane, GBorg, and Trac. It attempts to be easier to install, reliable, secure, and well-supported.
Freehelpdesk is feature-rich help desk system designed from the ground up to meet the demands of help desk staff and their users. It is a Web-based system that can accept new calls from your users directly into the system. Calls can be tracked and searched to enable faster response times.
ruQueue is Rutgers University's queue-based problem ticket tracking system. The typical ruQueue use-case would be: an end user calls the Help Desk with an issue; a consultant creates a ticket describing the issue; the ticket is placed in a queue appropriate for the issue; the watcher of the queue is then notified of the ticket; the watcher resolves the issue, contacts the end user, and the ticket is then closed. It has a variety of features to help you solve your problems in the above queue-based style.
Support Incident Tracker (or SiT!) is a Web-based application for tracking technical support calls or emails. It can manage contacts, sites, technical support contracts, and support incidents in one place. You can send and receive email directly from SiT!, attaching files and recording every communication in the incident log. SiT! is aware of Service Level Agreements, and incidents are flagged if they stray outside of them.