Bugzilla is a Web-based bug tracking system that enables software developers to keep track of outstanding bugs in their product. The JumpBox for Bugzilla makes it easy to get started without worrying about getting the right collection of CPAN modules, database scripts, or Web server configuration.
Project Pier is a self-hosted PHP application for managing tasks, projects, and teams through an intuitive Web interface. It will help your organization communicate, collaborate, and get things done. Its function is similar to commercial groupware/project management products, but allows the freedom and scalability of self-hosting. With the JumpBox for Project Pier it just takes a couple minutes to get a fully functional Project Pier installation to help you manage your projects. This JumpBox is based on the 1.1 JumpBox Platform and includes a backup system that supports archiving the state of the JumpBox to NFS, Windows File Shares, and Amazon S3.
JumpBox for Redmine is a virtual machine with a pre-installed instance of Redmine, a project management and issue tracking system for software developers. Redmine provides many of the features in Trac plus support for multiple projects, role based access control, time tracking functionality, Gantt charts, a calendar view, and user self-registration. It includes tight integration with Subversion, and the JumpBox includes everything you need.
The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, LDAP and Active Directory integration, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.
Beeswax is an information management system inspired by Lotus Agenda. It aims to recreate Agenda's flexibility and efficiency in a clutter-free, text-based (ncursesw) user interface with vi key bindings. Beeswax views and reports will have specifications for sections, columns, filtering, and sorting.
aTicket is a Web based support ticket system derived from eTicket and osTicket. It enables submission of problems by email or the Web, and utilizes a flexible user tracking system based entirely on email address and ticket number. It provides powerful Web based ticket management, with multiple categories and support people.
Advisory Check is a program that reads security advisories for you. It gathers security advisories using RSS, RDF, or XML feeds, compares them against the installed software, and alerts you if you're vulnerable. A wide variety of package managers can be queried to detect installed software. Remote systems can be monitored by using the integrated SSH, Windows-RPC, and Nmap support.
CoASTaL allows users to enter their own computer support tickets, and to add actions after to keep IT up to date. Admins can manage tickets, add actions, assign hardware to people, and assign software licenses to computers (since its installed on computers, not people). It also has a Library for keeping track of projectors, cameras, and laptops (for example). It has been in use for 5 years prior to release.