OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
ITracker is a Java J2EE issue/bug tracking system designed to support multiple projects with independent user bases. It supports features such as full i18n support, multiple versions and project components, detailed histories, issue searching, file attachments, dynamic reports with charts, configurable field values, customizable project level fields, pluggable authentication, a built-in scheduler, and email notifications.
Copper is a Web-based project management software tool designed to help creative teams manage clients, projects, tasks, files, budgets, and events. It has an HTML/AJAX front end. It is available with full source for a licence fee or as a SAAS hosted service (compatible with iPhone, but available via PC/Mac/Linux and a Web browser).
IDEA is an architecture for implementing a distributed intrusion detection system on a computer network. It provides a way to incorporate many different IDS sensors into an architecture, and have them report to a central IDS server. This server collects, aggregates, and correlates data from the sensors, providing a unified view of network activity. By specifying an open API, many different clients can connect to the IDEA server and "subscribe" to the event notification service so that the client will be notified any time a new alert is received from any of the sensors.
Issue-Tracker is a support issue tracking system. The system is written to be user-friendly and is built around a modular API to make it easy to add to if need be. It includes many features that can help customer/technical support organizations resolve issues quickly and easily. These features include things like file uploads, email parsing, unlimited users and groups, email and SMS notifications, group and user reporting, and much more.