The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, LDAP and Active Directory integration, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset management components, and much more. It has permissions-based access, including a customer service Web portal, help desk technicians, and help desk administrators.
JumpBox for Redmine is a virtual machine with a pre-installed instance of Redmine, a project management and issue tracking system for software developers. Redmine provides many of the features in Trac plus support for multiple projects, role based access control, time tracking functionality, Gantt charts, a calendar view, and user self-registration. It includes tight integration with Subversion, and the JumpBox includes everything you need.
Project Pier is a self-hosted PHP application for managing tasks, projects, and teams through an intuitive Web interface. It will help your organization communicate, collaborate, and get things done. Its function is similar to commercial groupware/project management products, but allows the freedom and scalability of self-hosting. With the JumpBox for Project Pier it just takes a couple minutes to get a fully functional Project Pier installation to help you manage your projects. This JumpBox is based on the 1.1 JumpBox Platform and includes a backup system that supports archiving the state of the JumpBox to NFS, Windows File Shares, and Amazon S3.
Bugzilla is a Web-based bug tracking system that enables software developers to keep track of outstanding bugs in their product. The JumpBox for Bugzilla makes it easy to get started without worrying about getting the right collection of CPAN modules, database scripts, or Web server configuration.
JumpBox for OTRS is a virtual appliance for OTRS. OTRS is a ticket request system (also known as a trouble ticket system) with many features to manage customer telephone calls and email messages. The JumpBox for OTRS allows anyone to be up and running with this system on any OS in under a minute. The virtualized nature of a JumpBox makes it trivial to move across OSes and hosting environments. And with features like built-in automated backups, it's the easiest way to deploy and manage OTRS.
Nurpawiki is a personal information manager (PIM) application that combines a wiki, a to-do list, and a simple scheduler to help you get organized. It aims to ease note taking and action planning. Actions (to-dos) are always associated with notes or plans (wiki pages). The application will be extended for multiple users in the future to help organizing small team development.
Volo Milestone is a Web-based workgroup management system. It can track almost all job functions with virtually any type of call center, help desk, office, factory, law firm, or clinic. It can help reduce your CRM and helpdesk tracking costs. It can be installed in minutes, and its intuitive interface is meant to be used without the need for training. Its speedy performance can scale from small to very large offices and multiple departments. Its functionality can be extended easily with its organized design.
Agilefant is a backlog management system that can be used when spreadsheets and most of the current issue tracking and project management systems meet their limits. It is intended to be used with agile methodologies that emphasize building releasable software in short, fixed time periods, where features are commonly managed using "backlogs".