HelpmeICT provides support team help desk functions with support for multiple sites, site groups, and role security. It features full issue tracking, cross-server knowledge bases, and management reporting and statistics. The entire system is Web enabled, including management and administration roles. Apart from just ICT, the system can be used for administration and reprographics requests and is being adapted as a pupil behaviour tracker.
InciTrack is a comprehensive, Web-based incident tracking software package intended for use by corporate security groups, security officers, emergency responders, and IT security professionals. InciTrack offers reliable incident database management and powerful analytical capabilities, yet it can easily be customized to meet the client's needs. No matter what type of incident happens on your campus, InciTrack provides a simple, efficient method of recording, reporting, and tracking relevant information.
Interleave is a Web-enabled business process automation application. It enables you to model your business process like purchasing, project management, and contract management and make it available online. It's meant to replace processes which currently rely on paper, email, or spreadsheets and it has a very good workflow engine. You can create invoices, export to RTF and PDF based on templates, export to MS Excel, interpret incoming email, and publish your data to the Web.
IntraNow is an enterprise level project and business management system that provides a fully featured management solution for handling your staff and projects, tracking project progress, and issue and task management with full auditing and escalation capabilities. It provides a flexible and quick browser based user interface, allowing the use of the software across both company and client sites over the Internet.
IDEA is an architecture for implementing a distributed intrusion detection system on a computer network. It provides a way to incorporate many different IDS sensors into an architecture, and have them report to a central IDS server. This server collects, aggregates, and correlates data from the sensors, providing a unified view of network activity. By specifying an open API, many different clients can connect to the IDEA server and "subscribe" to the event notification service so that the client will be notified any time a new alert is received from any of the sensors.
Issue Management Tool is Internet-based issue management software that allows ticket numbering for each issue as well as easy back-tracking capability for your research on past issues. It features an integrated message board, a drag-and-drop task manager, ticket emailing, a personal address book, XML imports/exports for third party software, open ticket listing with certain status, and many more features.
Issue-Tracker is a support issue tracking system. The system is written to be user-friendly and is built around a modular API to make it easy to add to if need be. It includes many features that can help customer/technical support organizations resolve issues quickly and easily. These features include things like file uploads, email parsing, unlimited users and groups, email and SMS notifications, group and user reporting, and much more.