You may want to take a look at the aticket project, it is derived from the old GPL version of eticket/osticket
I like it...
I like the idea, really.
Let's take a major idea: Linux MUST become user-friendly to be used by many companies that doesn't support it because it is "too hard to use".
Believe me, most users don't know what a HDD is! Do you want them to know how to configure his browser's preferences using VI? NO!
I think the LR idea could lead to another project to act like a "Control Panel", but as *nix was born with security in mind, the results of a major project would be great for the end-user installing a distro at home and admins with hundreds of stations running on a diskless environment.
I Believe linux really needs unified development for "real world software". Although OpenOffice is a great software, it still misses many functions/features to become really "friendly" and "compatible".
Many "to be great" softwares development are ceased so soon that you just can't get a stable release of them. I mean that there are so many "wheel re-inventing" taking nice coded softwares to suddenly disappear... that is VERY sad. Thounsands of hours of programming wasted.
I was amazed when i ran KDE 3.2; it IS fast! But you still see thousands of apps on the menu... too sad... you could have 1/10 of those to do the same things...
And GConf is a real mess... dependencies et al.
That's it, LR has my support to keep going and grow up, i'll be happy to see it supported by the major distros.